Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased)

So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas:

1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar.

2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients.

3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes.

4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks.

5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups.

Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners.

Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com

In The News:


USA Express Moving Launches New Customer Service Project
PR Web (press release), WA - 2 hours ago
They expect to distinguish themselves among moving companies as a leader in customer response time and customer service. USA Express Moving already has a ...

Gateway customer service tech to plead guilty to wire fraud
Sioux City Journal, IA - 1 hour ago
He had access to the system as an employee of The Answer Group, a company that provides customer service to Gateway customers. According to court documents, ...

Times Colonist

Sound Off: Do you think the quality of customer service is ...
Calgary Herald,  Canada - 20 hours ago
... have walked out of department stores, said the online poll of 1300 adult Canadians by Maritz Research Canada, which specializes in customer behaviour. ...
Canadians say they wait too long for service: 86 per cent admit to ... Canada NewsWire (press release)
Angry consumers walk away from store lineups: Survey Canada.com
Sick of slow service, customers walk ReportonBusiness.com
CTV.ca - London Free Pressall 27 news articles

Customer service at poorest level ever
The Nation Newspaper, Barbados - Aug 26, 2008
After weeks of being greeted abroad by various customer service representatives with big, broad smiles, upbeat attitudes, always with a willingness to ...

Study sets benchmarks for customer service
Inman.com, CA - 14 hours ago
A first-of-its-kind ranking of customer satisfaction with national real estate brokerages not only gives Keller Williams and Prudential something to crow ...

Customer Service Account Administrator 020741 (1040)
Seattle Times, United States - Aug 26, 2008
Under general supervision, follow order from initial customer contact and order placement through delivery. Verification of orders for accurate price, ...

Oregon Tourism Commission Unveils New Online Customer Service ...
MarketWatch - Aug 26, 2008
SALEM, Ore., Aug 26, 2008 /PRNewswire via COMTEX/ -- The Oregon Tourism Commission launched its new free online Quality Care Customer Service Training ...

Measuring Customer Service Performance - CRM KPI
Corsavoo.com, France - 11 hours ago
It's more likely that the caller has been the victim of a poorly thought out Customer Service Performance KPI. It works something like this. ...

Customer service has fallen into the toilet
Courier Mail, Australia - 18 hours ago
Customer service has fallen into the toilet and is going around the S bend. My head says we should pull the chain and say goodbye, but my heart says we ...

DIGITAL PROJECTION INTERNATIONAL ANNOUNCES MAJOR CUSTOMER SERVICE ...
Home Toys (press release), Canada - 18 hours ago
Steady growth through a dynamic and diverse product line and exceptional customer service has always been a part of DPI’s strategy, and the recent ...
customer service - Google News


Ebooks, Scripts, Websites, and more...

Adsense websites

Add Value - And Kill Mediocrity in Customer Service

There are two kinds of customer service we all experience... Read More

Finding Out Why a Potential Customer is Calling On You

Our challenge as the business owner/sales person answering the telephone,... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you... Read More

Making the Connection: Customer Relationships That Build Your Business

Have you ever wondered why you often find a coupon... Read More

Over Delivering Provides Big Results

Over promising is a problem only when you under deliver.... Read More

Leverage Customer Capital First

If you're still dreaming about raising outside capital for your... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most... Read More

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they... Read More

Dissatisfied or Rude Customers Can Be Satisfied Customers

On a recent airline flight I was an upset... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

Communicating Value

Abstract: People buy for their reasons, not yours. This article... Read More

What Every Manager Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be... Read More

Losing Angry Customers

This article offers five ways to help you deal with... Read More

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most... Read More

All of the World of Business Is a Stage

One of the basics of acting taught to me in... Read More

Find Out Where Your Firm Stands in Today?s Customer

Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls

It should be a straightforward business scenario: making sure that... Read More

Automating Your Help Desk Workflow

Do you know you can open, answer, close and report... Read More

How to Succeed in Business Without Compromising Your Integrity

I spent some twenty years in the corporate world, for... Read More

How to Win the Hearts of Your Customers and Friends

Those of us doing business over the internet have to... Read More

Make Sure You Get The Customer Perspective

Businesses that fail, often forget to seek out the customer... Read More

Dont Eliminate The Middle Man - Add One

Today, there are situations when we actually add a "middle... Read More

Make Your Customer Your Friend

The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don't... Read More